You have studied the use and impact of metrics to monitor and trend outcomes as contrasted with targeted outcomes and compared oftentimes with industry standards. Metrics may include measurements of activities and actions that are either specific to Human Resources Departments/Divisions or that are actually organization-wide. Typically, the Human Resources Department/Division has Human Resources Department/Division metrics and also oversees some organizational metrics that no one department actually “owns” (e.g., metrics that examine the overall success of the organization in some way). The Human Resources Department/Division not only directs and monitors its own department’s functions and activities, but it also tracks and trends larger more strategic organizational activities, many of which impact the entire organization and drive the organization’s success. These are metrics upon which the CEO and COO are very dependent to assess progress and, at times, necessary redirection.
The article “The Balanced Scorecard: A New Challenge” details the purpose of and method for using balanced scorecard analysis to track and trend an organization’s activities against the organization’s goals.
For this Assignment, review the week’s Learning Resources and consider the role of metrics in monitoring and trending an organization’s activities. Consider the research you have done and are doing on your selected organization.
To complete this Assignment, in a 2- to 3-page paper compile monitoring and metric information including the following:
•Explain the key organizational metrics that Human Resources would oversee, e.g., organizational capacity
•Combine these with the essential core metrics that Human Resources would own
•Create a Balanced Scorecard, tailoring it to the organization you have chosen for your Annual Human Resources Operating Plan, which would be tracked, trended, overseen, and reported by the Human Resources Department/Division
•Explain your rational for including those metrics on your Balanced Scorecard
Submit your Assignment by Day 7. In addition, attach the Balanced Scorecard as an appendix in your Annual Operating Plan in Week 7.
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