MKT305-1104B-12 Marketing and the Virtual Marketplace
Task Name: Phase 5 Individual Project
Deliverable Length: 2,000 words total

Customer Aftercare: Do you remember me? Managing the Customer Relationship

Review the entire marketing plan. Complete or expand on any sections that need additional detail.

In the Executive Summary section of your plan, add a section titled Managing the Customer Relationship, highlighting key points about how you will manage the customer relationship for the long term. Add the following detail to this section of the plan:

* Explain customer relationship management and how your selected company can use this important tool for a lifetime value.
* Brainstorm 1 customized e-marketing program to appeal to current and new customers.
* Add a section about product policies, detailing your product guarantee, return policy, and customer service standards.

Add this section to the end of the Executive Summary of your company’s final strategic plan. Organize the sections and edit and post a final draft of the plan.

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