Message Strategies: Making Routine Requests [LO-2] As
a consumer, you’ve probably bought something that didn’t
work right or paid for a service that didn’t turn out the way you
expected.Maybe it was a pair of jeans with a rip in a seam that
you didn’t find until you got home or a watch that broke a week
after you bought it. Or maybe your family hired a lawn service
to do some yard work, and no one from the company showed
up on the day promised.When a man finally appeared, he did
not do what he’d been hired for but did other things that
wound up damaging valuable plants.
You’d be wise to write a claim letter asking for a refund,
repair, replacement, or other adjustment. You’ll need to include
all the details of the transaction, plus your contact address and
Your task To practice writing claim letters, choose an experience
like this from your own background or make up details for
these imaginary situations. If your experience is real, you might
want to mail the letter. The reply you receive will provide a
good test of your claim-writing skills.
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